Last Modified: 10 March 2026
1.1. Contract By clicking "Sign Up", "Agree", "Get Started", or by accessing or using our Services (defined below), you agree to enter into a legally binding contract. This "Contract" (or "these Terms") includes this Service Terms of Service, the Privacy Policy, and other terms that will be displayed when you first use certain features.
1.2. Parties This Contract is entered into between you (hereinafter referred to as "User", "Member", or "You") and H Lab Korea Co., Ltd. (hereinafter referred to as the "Company", "we", or "us"), a corporation established under the laws of the Republic of Korea.
1.3. Services Covered
This Contract applies to 'DUBU Market', DUBU branded apps, websites, location-based used goods trading features, and other DUBU-related sites, apps, communications, and general services specified as being provided under this Contract (hereinafter referred to as the "Services"). These Services constitute a global platform that facilitates used goods transactions (selling, looking to buy, free giveaways, etc.) and information exchange between users based on their location information or set regions, and includes services such as commercial business promotions through regional community features. The countries and regions where the Services are available may be added, restricted, or changed from time to time in accordance with the Company's operational policies.
1.4. Modifications
We may modify this Contract and the Privacy Policy from time to time. In the event of material changes, we will notify you through in-service notices or other means (e.g., updates to this page, banner notifications, emails, etc.) to allow you to review the changes before they take effect. If you do not agree to the changes, you may terminate your account. Your continued use of our Services after we post or send a notice about the updated terms shall be deemed your consent to the modified terms as of the effective date.
To ensure clarity and legal certainty, the terms used in this Contract shall have the following meanings:
3.1. Age and Capacity The Services are not available to anyone under the age of 19 (or the age of majority in your jurisdiction). By using the Services, you represent and warrant that you are 19 years of age or older and have the legal capacity to enter into this Contract.
3.2. Verification Requirement & Waitlist To use core trading features of the Service, such as writing posts and chatting, you must complete WhatsApp verification (powered by Meta) using a valid mobile phone number from a country supported by the Company. In addition, you must set your nationality information upon signing up for the Service, and according to our operational policy, users with Republic of Korea (KR) nationality can use the Services immediately, while users of other nationalities may be placed on a waitlist and their use of the Service may be restricted until separate approval from the Company is granted.
3.3. One Account Policy You may create only one account on our Services. You agree not to create a false identity. A user may connect one mobile phone number, email, Google account, or Apple account to only one account respectively.
4.1. Account Registration
When you register, you agree to provide true, accurate, current, and complete information about yourself (nickname, residence area, etc.) as required by the registration form of the Service. To maintain community trust and prevent fraudulent activities, the Company may limit the number of times or the frequency with which profile information, such as nicknames, can be changed in accordance with its operational policies.
4.2. Credentials and Confidentiality
You are responsible for maintaining the confidentiality of your password and account credentials. You are entirely responsible for any and all activities that occur under your password or account. You agree to (a) use a strong password and keep it confidential, (b) not transfer any part of your account (e.g., Manner Score, transaction history, etc.) to others, and (c) immediately notify the Company of any unauthorized use of your password or account or any other breach of security.
4.3. Re-verification
To maintain the safety and reliability of the Service, the Company reserves the right to periodically require you to re-verify your authentication information, such as your mobile phone number, via WhatsApp (powered by Meta). Failure to complete re-verification may result in account restrictions, downgrading, or termination.
4.4. No Agency or Partnership
The entry into this Contract or the use of the Service does not create any form of agency, partnership, joint venture, employment, or franchise relationship between you and H Lab Korea Co., Ltd.. You act as an independent contracting party to the Company and may not, under any circumstances, incur legal obligations or exercise authority on behalf of the Company. The Company does not represent or warrant the content of the posts you register or your transaction activities.
4.5. Law Enforcement Cooperation
The Company actively cooperates with investigations by law enforcement and government agencies to comply with relevant laws and protect the safety of users and the public. If the Company recognizes any illegal or criminal acts (or has reasonable suspicion of such acts) related to your use of the Service, such as fraud, illegal goods (drugs, weapons, etc.) trading, infringement of third-party rights, or cybercrime, the Company has the right to provide your account information, device information, access logs, transaction history, and chat records to the relevant law enforcement agencies, regulatory authorities, or courts without prior notice to you.
5.1. Compliance with Laws
You agree to comply with all applicable laws, privacy laws, intellectual property laws, and regulatory requirements when using the Services. You have the obligation not to collect, store, or disclose other people's personal information without authorization, not to provide false information, and not to impersonate others.
5.2. Integrity in Transactions
As a user of the used goods trading platform, you agree to fulfill your obligations faithfully, such as keeping the agreed-upon time and place when making a transaction. Unilateral cancellation of an appointment without justifiable cause (no-show) or failure to fulfill a transaction is considered a breach of this Contract and may be subject to sanctions restricting the use of the Service.
5.3. User Representations and Warranties
By using the Services, you represent and warrant the following:
5.4. Tax and Licensing Responsibilities
The User is solely responsible for fulfilling all reporting and payment obligations for any taxes (such as Value Added Tax) arising in connection with transactions through the Services, and for complying with the requirements to obtain any necessary commercial licenses (e.g., Trade License) for commercial sales in their country or region of residence. The Company does not intervene in or assume any responsibility for the User's tax payments or possession of commercial licenses.
5.5. Business Promotions and Commercial Activities
You strictly agree not to act in a manner that violates this Contract. In particular, you must not engage in the following acts:
6.1. Prohibited Items
You may not trade, post, or distribute the following items on the Service in accordance with applicable laws and our Community Guidelines:
6.2. Content & Conduct Violations
6.3. Technical & Platform Violations
7.1. Your License to Us
You retain ownership of the content and information you submit or post to the Service. However, you grant H Lab Korea Co., Ltd. a non-exclusive, worldwide, transferable, and sublicensable right to use, copy, modify, distribute, publish, and process the information and content you provide through the Services, without any further consent, notice, and/or compensation to you or others.
7.2. Content Removal
We reserve the right, at our sole discretion, to review, filter, and remove any content (including posts and messages) that we believe violates this Contract or may be harmful to the Service or users, but we assume no obligation to do so.
7.3. Intellectual Property Rights
Using the Services does not grant you any ownership of our Services or the content or information made available through the Services. Trademarks and logos used in connection with the Services are the trademarks of their respective owners. DUBU, related logos, and other graphics and service marks are trademarks or registered trademarks of H Lab Korea Co., Ltd..
7.4. Feedback
If you provide feedback, suggestions, or comments (hereinafter "Feedback") regarding the Service to us, you grant us a worldwide, perpetual, irrevocable, and royalty-free right to use and exploit such Feedback for any purpose without any obligation or compensation to you.
7.5. Copyright Infringement Claims
We respect the intellectual property rights of others. If you believe that your copyright has been infringed upon on DUBU, please notify our designated agent by email, and we will process the infringement claim in accordance with applicable laws.
8.1. Termination and Sanctions by Us
We may immediately restrict, suspend, or terminate your account and access to the Service without prior notice if you violate this Contract (including User Obligations and Prohibited Use) or if required by applicable law. We may impose a different level of sanctions based on your cumulative history of policy violations.
8.2. Termination by You & Cooling-off Period
You may terminate this Contract at any time by deleting (withdrawing) your account through the in-app settings menu. However, to maintain the integrity of the community and prevent abusive behavior, creating a new account using the same authentication method (such as your WhatsApp-verified mobile phone number, email, social account, etc.) is strictly prohibited for 7 days after you delete your account. You agree that this restriction is necessary to prevent abuse of the Service.
8.3. Survival Upon termination of the Contract, your right to use the Service immediately expires; however, the provisions relating to intellectual property rights, content rights, disclaimers, limitation of liability, and governing law shall continue to remain in full force and effect after termination.
To the maximum extent permitted by law, H Lab Korea Co., Ltd. and its affiliates (hereinafter the "Company Parties") expressly disclaim the following:
9.1. "As Is" and "As Available"
The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, secure, error-free, or free of viruses or other harmful components. Additionally, we are not responsible for any service interruptions caused by force majeure events such as natural disasters, wars, system failures, or server maintenance.
9.2. Status as an E-commerce Intermediary and Responsibility between Transacting Parties
As an e-commerce intermediary, the Company merely provides a system for goods transactions between users, and under no circumstances does it become a direct party to the mail-order sales and transactions. The direct legal responsibility for all disputes and damages arising between transacting parties, including defects in goods, non-payment, fraud, and failure to fulfill transactions (e.g., no-shows), lies entirely with the transacting users themselves, and the Company assumes no responsibility whatsoever.
9.3. Assumption of Risk in Offline Interactions
We do not conduct criminal background checks on users or thoroughly verify the identity of users (other than through phone number verification). You assume all risks for any interactions with other users arising through the Service, such as offline direct transactions and meetups. The Company is exempt from liability for any loss or damage, including injury, death, or property damage, arising from direct or indirect interactions with other users.
9.4. No Guarantee of Location Data or Results
The Company does not warrant the accuracy, completeness, or timeliness of location data, such as trade areas and detailed coordinates, provided through the Services, and you must rely on such data at your own risk. Furthermore, we make no warranty that the quality of any goods or information obtained through the Services will meet your expectations.
9.5. Official Channels Only
The Service must only be downloaded from official sources (Apple App Store and Google Play Store). The Company assumes no responsibility for data breaches, malware infections, or financial losses caused by the use of apps or software obtained from unofficial third-party sources (e.g., APK download sites).
9.6. Limitations of AI Filtering and Exemption for Illegal Trades
To create a safe trading environment, the Company may utilize AI and automated systems to filter or monitor prohibited words, exposure of contact information, etc. However, these are merely technical supplementary measures, and the Company does not guarantee that it perfectly blocks all illegal acts or rule violations. Despite these efforts by the Company, if a user trades items (such as prohibited items) that violate local laws and regulations of their nationality or region of residence, all civil and criminal legal responsibilities arising from such actions belong entirely to the individual user, and the Company assumes no liability.
9.7. No Guarantee for AI-Generated Information
For the convenience of users (easing the creation of posts and increasing search efficiency), the Service may provide an AI feature that automatically suggests titles, categories, descriptions, etc., through photo analysis. The Company does not warrant the accuracy, completeness, or reliability of the information generated by such AI. Users should utilize AI-suggested information for reference purposes only, and the ultimate responsibility to review, confirm, and register the content of the post, as well as all liability for that information, rests with the user who registered the post.
Please read this section carefully as it limits the liability of the Company Parties to you.
10.1. Exclusion of Damages
To the maximum extent permitted by applicable law, the Company Parties shall not be liable to you or any third party for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, data, goodwill, service interruption, device damage, system failure, or the cost of substitute services, arising out of or in connection with this Contract or the use or inability to use the Service, regardless of the cause of action.
10.2. Liability Cap
To the maximum extent permitted by law, the total liability of the Company Parties to you for all claims arising under this Contract or in connection with the use or inability to use any part of the Service, whether in contract, tort, or otherwise, shall be limited to the greater of:
10.3. Basis of the Bargain
You acknowledge that the disclaimers of warranties and limitations of liability set forth in this section reflect a reasonable and fair allocation of risk between you and the Company, and that such limitations are an essential basis upon which the Company provides the Service to you.
11.1. Definition and Purchase of Dubu Points
The Company may operate a 'Points (tentative name)' system as a payment method to utilize paid services within the Service, such as exposing posts at the top of the feed (Bump) or running advertisements (Ads). Users may recharge (purchase) Points through payment methods approved by the Company (e.g., in-app purchases), and all paid features within the Service can only be utilized using Points.
11.2. No Refund Policy for Points
In principle, Points purchased by a User for a fee are not refundable in cash. However, in exceptional cases where a withdrawal of a subscription or a refund is mandatorily guaranteed by the relevant laws of the user's country of residence (e.g., Points that have never been used within 7 days of payment), they shall be processed in accordance with the standards of the applicable laws. 'Free Points' provided without charge by the Company through events, promotions, etc., cannot be refunded or converted to cash under any circumstances and will automatically expire after the specified validity period.
11.3. Cancellation and Refunds for Services Purchased with Points
If a User purchases (executes) a paid service using Points, the cancellation and refund for the deducted Points shall be subject to the following criteria:
11.4. Forfeiture of Points upon Violation
If your account is suspended and terminated by the Company due to your violation of the 'Prohibited Use and Items' provisions of these Terms or for committing fraudulent acts, all Points you hold (including both paid and free Points) and any active paid service benefits will immediately expire and be terminated. The Company will not provide any refund or financial compensation in such instances, as this serves as a legitimate penalty to maintain the safety of the platform.
You agree to fully indemnify, defend, and hold harmless H Lab Korea Co., Ltd., its affiliates, officers, directors, employees, and agents from and against any and all claims, lawsuits, liabilities, damages, losses, costs, and expenses (including, but not limited to, reasonable attorneys' fees and legal defense costs) brought by a third party (including other users and government agencies) arising out of or related to the following reasons:
13.1. Governing Law
This Contract and any related litigation shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict of law principles.
13.2. Jurisdiction
You and H Lab Korea Co., Ltd. agree that any legal suit, action, or proceeding arising out of, or related to, this Contract or the Service shall be subject to the exclusive jurisdiction of the Seoul Central District Court. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
13.3. Injunctive Relief
You agree that a breach of these Terms will cause irreparable injury to the Company for which monetary damages alone would be inadequate, and the Company shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law.
14.1. Severability
If any provision of this Contract is held to be invalid or unenforceable, such provision shall be enforced to the maximum extent permitted, and the remaining provisions of this Contract shall continue in full force and effect.
14.2. No Waiver
Our failure to enforce any part of this Contract shall not constitute a waiver of our right to later enforce that or any other part of this Contract.
14.3. Assignment
You may not assign or transfer this Contract (or your membership or right to use the Services) to anyone without our consent. However, you agree that the Company may assign this Contract to its affiliates or a party that acquires it without your consent.
14.4. Entire Agreement
This Contract (including additional terms that may be provided by us when you use a specific feature of the Services) is the sole agreement between us regarding the Services and supersedes all prior agreements for the Services.
14.5. Apple App Store / Google Play
If you downloaded our app from the Apple App Store or Google Play, you acknowledge that this Contract is solely between you and us, not with Apple or Google. However, Apple and Google, and their subsidiaries, are third-party beneficiaries of this Contract and may enforce it against you.
14.6. Force Majeure
Neither party shall be liable for any failure or delay in performance of its obligations (excluding payment obligations) caused by circumstances beyond its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or failures of telecommunications and internet service providers.